Request Fulfillment, Event & Access Management Process Templates

ITIL encapsulated process documents for request fulfillment, access management, and event management, based on best practices.

• The purpose of request fulfillment management is to handle frequent low-cost, low-risk service requests.
• The purpose of access management is to ensure authorized users are granted access while preventing unauthorized access.
• The purpose of event management is to detect, filter, log, and respond to events.