IT Service Management (ITSM) Implementation

Gain the practical skills needed to configure and implement ServiceNow ITSM applications using a low-code or no-code approach, aligned with real-world implementation scenarios. Send Enquiry to Sales Team Request a Quote Overview Objectives Request Price Download Course Detail Send Enquiry to Sales Team Overview Overview IT Service Management Implementation is a three-day instructor-led course for technical professionals who implement ServiceNow ITSM applications. The course builds on ITSM Fundamentals by focusing on the “how” and “why” of configuring ITSM applications to meet organizational needs. It aligns with common implementation scenarios and challenges using a low-code or no-code approach Through lectures, demonstrations, structured discussions, group activities, and hands-on labs, participants work in their own student instance to apply ITSM configuration practices in real-world scenarios. Prerequisites The following prerequisites are mandatory: Welcome to ServiceNow ServiceNow Administration Fundamentals ServiceNow Administration Advanced Get Started with Now Create ServiceNow Platform Implementation CMDB Fundamentals IT Service Management Fundamentals The following experience is recommended before attending: Familiarity with ServiceNow navigation, UI, iconography, and user settings Understanding of integrations and list management Knowledge of the ServiceNow platform security model Experience with ServiceNow platform implementation and system administration Scope Duration: 3 days Format: Instructor-led training (in-person and virtual) across multiple time zones Platform Support: ServiceNow platform including Incident Management, Problem Management, Change Management, Service Catalog and Request Management, Service Portfolio Management, CMDB, and Common Service Data Model Target Audience This course is designed for customers, partners, and ServiceNow employees in technical roles who implement ITSM applications. It is a strong fit for professionals in the following roles: Technical Consultants Architects System Administrators Key Learning Outcomes By the end of this course, learners will be able to: Understand and configure baseline application functionality, security, and architecture across core ITSM applications Design solutions to meet requirements that maximize system quality attributes including upgradability, maintainability, and scalability Implement configurations common to 80% of customer ITSM deployments What’s Next After completing this course, learners can apply their ITSM implementation skills directly to customer deployments and continue progressing toward ServiceNow ITSM certification. This course also pairs with CMDB Fundamentals and ServiceNow Administration Advanced for professionals building deeper platform expertise. Certification N/A FAQs #1. How is this course different from ITSM Fundamentals? ITSM Fundamentals focuses on what ITSM applications are and their purpose. This course focuses on the how and why, providing the practical configuration skills needed to implement ITSM applications in a real ServiceNow environment. #2. What prerequisites are required for this course? The mandatory prerequisites are ServiceNow Administration Fundamentals, Get Started with Now Create, ServiceNow Platform Implementation, and IT Service Management Fundamentals. Familiarity with ServiceNow navigation, the platform security model, and system administration is also recommended. #3. What ITSM applications are covered in this course? The course covers Incident Management, Problem Management, Change Management, Service Catalog and Request Management, and Service Portfolio Management. Configuration Management including the Common Service Data Model and Release Management are also addressed in the context of supporting these applications. #4. Will I get hands-on practice during the course? Yes. Extensive hands-on lab exercises are included in every module and participants work in their own dedicated student instance throughout all three days, applying configurations aligned with real-world customer deployment scenarios. Objectives This course helps learners configure ServiceNow ITSM applications using common implementation scenarios and low-code or no-code platform capabilities. Learners will explore how to: Identify foundation data used by ITSM applications and locate implementation resources such as Now Create, credentialing paths, and user stories Understand the role of CMDB and CSDM 4.0 in supporting ITSM applications Configure Service Portfolio Management, including Digital Portfolio Management and DPM Workspace Create and configure service catalogs, catalog items, order guides, catalog access, Employee Center taxonomy, and dynamic flows Configure Incident Management entry points, SLAs, notifications, and surveys Configure Problem Management task types, known errors, workarounds, and flow actions Configure Change Management models, risk assessment, approvals, change flows, CAB meetings, and standard changes Use metric definitions, database views, dashboards, benchmarks, and platform capabilities to support reporting, governance, process assessment, and data hygiene Name Email Phone Submit Request IT Service Management Implementation is a three-day instructor-led course designed for technical professionals who implement ServiceNow ITSM applications. The course goes beyond the fundamentals by focusing on the how and why of ITSM configuration. Participants work through real-world implementation scenarios using a low-code or no-code approach, covering the baseline capabilities, security, and architecture of core ITSM applications. Through lectures, demonstrations, structured discussions, and hands-on labs, learners work in their own student instance to build configurations that reflect the requirements of 80% of customer deployments. Information on Configuration Management, the Common Service Data Model, and Release Management is also covered in the context of supporting ITSM applications. Course Details REQUEST CUSTOM DELIVERY Full Name Phone Email Company Write Us Send Message Overview Overview IT Service Management Implementation is a three-day instructor-led course for technical professionals who implement ServiceNow ITSM applications. The course builds on ITSM Fundamentals by focusing on the “how” and “why” of configuring ITSM applications to meet organizational needs. It aligns with common implementation scenarios and challenges using a low-code or no-code approach Through lectures, demonstrations, structured discussions, group activities, and hands-on labs, participants work in their own student instance to apply ITSM configuration practices in real-world scenarios. Prerequisites The following prerequisites are mandatory: Welcome to ServiceNow ServiceNow Administration Fundamentals ServiceNow Administration Advanced Get Started with Now Create ServiceNow Platform Implementation CMDB Fundamentals IT Service Management Fundamentals The following experience is recommended before attending: Familiarity with ServiceNow navigation, UI, iconography, and user settings Understanding of integrations and list management Knowledge of the ServiceNow platform security model Experience with ServiceNow platform implementation and system administration Scope Duration: 3 days Format: Instructor-led training (in-person and virtual) across multiple time zones Platform Support: ServiceNow platform including Incident Management, Problem Management, Change Management, Service Catalog and Request Management, Service Portfolio Management, CMDB, and Common Service Data Model Target Audience This course is designed for customers, partners, and ServiceNow employees in technical roles who implement ITSM applications. It is a strong fit for professionals in the following roles: Technical Consultants Architects System Administrators Key Learning Outcomes By the end of this course, learners will be able to: Understand and configure baseline application functionality, security, and architecture across core ITSM applications Design solutions to meet requirements that maximize system quality attributes including upgradability, maintainability, and scalability Implement configurations common to 80% of customer ITSM deployments What’s Next After completing this course, learners can apply their ITSM implementation skills directly to customer deployments and continue progressing toward ServiceNow ITSM certification. This course also pairs with CMDB Fundamentals and ServiceNow Administration Advanced for professionals building deeper platform expertise. Certification N/A FAQs #1. How is this course different from ITSM Fundamentals? ITSM Fundamentals focuses on what ITSM applications are and their purpose. This course focuses on the how and why, providing the practical configuration skills needed to implement ITSM applications in a real ServiceNow environment. #2. What prerequisites are required for this course? The mandatory prerequisites are ServiceNow Administration Fundamentals, Get Started with Now Create, ServiceNow Platform Implementation, and IT Service Management Fundamentals. Familiarity with ServiceNow navigation, the platform security model, and system administration is also recommended. #3. What ITSM applications are covered in this course? The course covers Incident Management, Problem Management, Change Management, Service Catalog and Request Management, and Service Portfolio Management. Configuration Management including the Common Service Data Model and Release Management are also addressed in the context of supporting these applications. #4. Will I get hands-on practice during the course? Yes. Extensive hands-on lab exercises are included in every module and participants work in their own dedicated student instance throughout all three days, applying configurations aligned with real-world customer deployment scenarios. Objectives This course helps learners configure ServiceNow ITSM applications using common implementation scenarios and low-code or no-code platform capabilities. Learners will explore how to: Identify foundation data used by ITSM applications and locate implementation resources such as Now Create, credentialing paths, and user stories Understand the role of CMDB and CSDM 4.0 in supporting ITSM applications Configure Service Portfolio Management, including Digital Portfolio Management and DPM Workspace Create and configure service catalogs, catalog items, order guides, catalog access, Employee Center taxonomy, and dynamic flows Configure Incident Management entry points, SLAs, notifications, and surveys Configure Problem Management task types, known errors, workarounds, and flow actions Configure Change Management models, risk assessment, approvals, change flows, CAB meetings, and standard changes Use metric definitions, database views, dashboards, benchmarks, and platform capabilities to support reporting, governance, process assessment, and data hygiene IT Service Management Implementation is a three-day instructor-led course designed for technical professionals who implement ServiceNow ITSM applications. The course goes beyond the fundamentals by focusing on the how and why of ITSM configuration. Participants work through real-world implementation scenarios using a low-code or no-code approach, covering the baseline capabilities, security, and architecture of core ITSM applications. Through lectures, demonstrations, structured discussions, and hands-on labs, learners work in their own student instance to build configurations that reflect the requirements of 80% of customer deployments. Information on Configuration Management, the Common Service Data Model, and Release Management is also covered in the context of supporting ITSM applications. Course Details REQUEST CUSTOM DELIVERY Become An Expert By Practice – Get Your Hands On Labs Don’t let your tech outpace the skills of your people Get in touch today World-Class Training Expertise Boasting decades of experience in delivering top-tier IT and professional development training, tailored to the latest industry trends. Customized Learning Journeys Offering personalized training paths to meet the specific needs of individuals and organizations. Innovative Learning Platforms Utilizing cutting-edge technology to provide engaging and effective online and in-person training experiences. Global Network of Industry Experts Our instructors are seasoned professionals with real-world experience, ensuring practical and relevant learning. Extensive Course Catalog Covering a wide array of topics, from cybersecurity to cloud computing, ensuring comprehensive skill development. Flexible Training Delivery Modes Providing various training formats, including live virtual classrooms, on-site training, and self-paced online courses. Commitment to Excellence Continuously updating courses to reflect the latest industry standards and best practices. Strong Industry Partnerships Collaborating with leading technology vendors and institutions for accredited and up-to-date course content. Proven Training Track Record Years of successful training delivery, reflected in high satisfaction rates and positive client testimonials. Future-Ready Skills Development Focused on equipping learners with skills that are crucial for the ever-evolving tech landscape. TRUSTED BY TOP COMPANIES LIKE IBM, DELOITTE, ERICSSON, AND MORE. DISCOVER OUR CUSTOMER PORTFOLIO. Dedicated to excellence, we cultivate strong partnerships with worldwide technology innovators. Testimonials What Our Clients Say Instructor is good knowledgeable in his domain, which was seen in his entire session which we went through, we have asked the query multiple time but he did not hesitate to answer as well as fruitfully answer it well.Content part was also fine. Manish KumarNTT The complete session was brainstorming & well planned. Learned a lot; hope to imply the wonderful training insights to working. The course was diverse yet meaningful in every aspect. Would like to enroll myself in advance training as well, if slots are available. Jyoti KhatiAccenture Instructor was very good, has very good knowledge in his area, he covered all the learning point and answered all the questions asked by me and team. Mohit GuptaNTT Thank you very much for the training sessions this week. Really informative, and please keep the good work. You’ve been one of the best trainer so far, I’m dead serious. Selven MookenCeredian Instructor at Dataciphers was a fantastic teacher. He covered all the topics and explained them very well. All questions I had, he had an answer for and not only a verbal answer but he showed me how to do certain things when the question required a visual answer. I highly recommend taking this class with him as the instructor. If I take a nother class with Datacipher really hoping to get him as the instructor. Becker & PoliakoffFelipe Gonzalez The instructor, solve the questions, and has a pretty good knowledge related this course Fernando HenryNTT Your training session was very informative, and I appreciate the effort you’ve put into this one week training sessions. You did a good job of explaining complex concepts in a way that was easy to understand mainly for SSL certificates. Thank you as well for keeping the lab online. Selven MookenCeredian Thanks a lot for such a informative sessions on Palo alto. I really appreciate your teaching approach. You taught each and every chapter in detail and solved our queries. I would love to join your class again in future. Atharva JamkarAccenture The course was presented in an enthusiastic way, as your sprit was always high since morning to evening day 1 to day 5. You clarified the contents from very basic to high level, which gave me better understanding of topics. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course. This has more than met my expectations. Thank you for a great course. I took lots of things that I can quickly and easily apply, as I was new to the Palo alto, but now I can perform well. Samreen AkhtarAccenture Instructor personally repeated multiple concepts to get the clear idea about the workflow Shreya JattiPAN – EPT The instructor explained all the concepts in depth. Very engage throught all 4 days of the session. He was more than happy to provide any answers to our doubts even if it is outside the course/scope of this training. Asha ChaudharyDepartment of The Premier and Cabinet South Australia