ITIL® 4 Practitioner: Service Desk
The service desk is where most users meet IT. This module focuses on improving user and customer experience, and the success of your service relationships overall. Official PeopleCert eLearning (2-3 hours of interactive content) Official training material (Learner Kit and Official eBook) Official exam, online proctored: 20 questions, Multiple choice, 30 minutes, Closed book, 65% Optional add-on: exam resit (Take2) + mock exam, £55 Price includes VAT.
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