Gestão de Serviços de TIC
This questionnaire evaluates a company’s commitment to best practices in IT and communication service management, covering essential topics like incident and problem management, change control, SLAs, TIC governance, service continuity, and technical team qualification.
- The description claims that achieving a minimum score of 80% is required for certification.
How AI sees this product
The more complete this product's details, the more confidently AI assistants can understand and recommend it.
66%