Zero‑Touch Operations – Digital Network Operations with Automation

Key Topics Covered Overview of Zero Touch Operations (ZTO), including its role in 5G/cloud-native networks and evolution toward intent-driven, AI-enabled operations Intent-driven networking and policy automation, translating business intent into orchestrated actions for provisioning, scaling, and optimisation Automation of network operations such as configuration management, self-healing, scaling, service activation, and incident handling Application of AI/ML for predictive analytics, anomaly detection, root cause analysis, and network optimisation Governance, security, and trust frameworks to ensure safe, auditable, and reliable automated operations" Learning Outcomes Identify operational processes suitable for full automation vs human‑in‑the‑loop control Understand policy/intent frameworks enabling hands‑off operations Explain interactions between orchestration, assurance, analytics and AI in zero‑touch operations Recognise governance and trust considerations in automated domains. Target Audience Network operations engineers Automation and orchestration engineers Digital transformation and operations architects Service assurance and network management teams