Article Feedback

Article Feedback helps you collect, organize, and act on detailed feedback from Help Center visitors. When users find an article unhelpful, they can provide specific feedback explaining what's missing, incorrect, or confusing. Key Features Feedback Widget: Embeds in your Help Center articles to collect visitor feedback Centralized Dashboard: View and manage all feedback from your Agent Workspace Search & Filter: Find feedback by article name, status, locale, or content Status Management: Mark feedback as open or closed to track resolution Multi-Brand Support: Works seamlessly with multiple Zendesk brands How it works Visitors submit feedback through a widget on Help Center articles Feedback is stored securely in Zendesk Custom Objects Agents view and manage feedback in the Support interface Search and filter tools help identify common issues Update feedback status to track improvements Data Privacy All data is stored securely in Zendesk Custom Objects within your Zendesk instance. OAuth tokens are stored in a secure backend database. No data is shared with third parties. This app collects and stores the following data: Article information: Article IDs, names, URLs, and locales Feedback content: User-submitted feedback text User information: Email addresses (optional, if provided by users) Metadata: Submission timestamps and Help Center origins Requirements Zendesk Support account with admin access OAuth authorization for API access Custom Objects enabled in your Zendesk instance Pricing $20 per month, billed monthly. Includes all features with unlimited feedback collection, full dashboard access, multi-brand support, and search & filter capabilities.