8-hour Service Provider Oversight: Practical Tools for Clinical Operations Teams

Course Description Effective oversight of service providers is essential to ensure the quality, compliance, and success of clinical trials. This practical, interactive course is designed for clinical operations professionals who work closely with external vendors such as CROs, laboratories, and other service providers. Participants will explore key regulatory expectations and industry best practices for vendor oversight and gain hands-on tools to manage relationships, assess performance, and mitigate risks throughout the clinical trial lifecycle. Through real-world examples, templates, and case discussions, the course will equip attendees with the skills and confidence to: Understand sponsor responsibilities in outsourced activities Apply a risk-based approach to selecting and managing service providers Establish clear oversight plans and communication strategies Track vendor performance and identify issues early Document oversight activities to demonstrate compliance Whether you're onboarding a new vendor or optimising oversight of long-standing partners, this course will help you strengthen your vendor management framework and support high-quality clinical trial delivery. Learning Objectives By the end of this course, participants will be able to: Describe sponsor responsibilities and regulatory expectations related to service provider oversight Apply a risk-based approach to selecting, qualifying, and managing clinical vendors Develop and implement effective oversight tools such as plans, trackers, and communication frameworks Identify and document vendor performance issues and oversight activities to ensure compliance and audit readiness Course Outline Module 1: Why Oversight Matters: Regulatory Expectations and Sponsor Accountability Module 2: Finding and Selecting the Right Partners Module 3: Building Effective Oversight and Service Provider Relationships Module 4: Inspection Readiness and Case-Studies Review and Discussion Who Should Attend This course is ideal for: Clinical operations professionals responsible for managing or overseeing outsourced activities Trial managers, clinical project managers, and CRA leads working with CROs or other service providers Quality assurance or vendor management staff involved in oversight planning and documentation Anyone involved in clinical trial delivery seeking practical tools to improve vendor oversight Instructor Maria Veleva, M.D. Click here for complete trainer biographies AccreditationBarnett International is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Participants will receive 2.0 hours (0.2 CEUs) of continuing education credit for full participation, including the completion of a pre-test, post-test, and program evaluation. Barnett International will issue a receipt of completion for earned CEUs within three weeks of program completion.ACPE#: 0778-0000-26-001-L99-P Released: 5/26. Hold this course at your company! For more information, contact Naila Ganatra at +1 215.413.2471.