Exploring Agent-Centered Operations Amid Payments Proliferation

The banking process transformation industry is now defined by the rapid convergence of AI-driven automation, real-time payment infrastructure, and intensifying regulatory complexity. Simultaneously, the global proliferation of real-time payment networks and open finance regulation is multiplying operational demands, from always-on exception handling and cross-border fraud monitoring to API management and multi-jurisdictional compliance orchestration. As banks seek to manage rising fraud volumes, navigate overlapping regulatory frameworks, and modernize legacy operations, they are increasingly turning to service providers that combine deep domain expertise with security-first positioning, outcome-linked commercial models, and diversified delivery capabilities across geographies and banking functions. Both state of the market and supply-side trends are covered in Avasant’s Banking Process Transformation 2026 Market Insights™ and Banking Process Transformation 2026 RadarView™, respectively.