Six-Hour Design Thinking Workshop for CX Leader

Transform Customer Experience into Measurable Impact This intensive six-hour workshop is designed to equip leaders and teams across Operating Companies with practical, hands-on Design Thinking capabilities. The program goes beyond theory—focusing on real business challenges, actionable tools, and commercially viable outcomes. What You’ll Achieve Build Practical Design Thinking Skills: Gain hands-on experience with proven frameworks and tools that can be immediately applied within your organization. Solve Real CX Challenges: Work on actual customer experience challenges specific to your market, ensuring relevance and direct business impact. Drive Impactful Customer Experiences: Enable leaders to design, test, and implement solutions that enhance customer satisfaction and business performance. Workshop Approach Proficiency Assessment Evaluate participants’ current Design Thinking knowledge to tailor the workshop for maximum effectiveness. Market-Specific Insights Identify and analyze unique CX challenges across different operating companies to ensure contextual relevance. Innovate to Commercialize (I2C) Alignment Guide participants in transforming ideas into actionable, scalable, and commercially viable solutions. Customized Engagement Model Deliver a balanced, outcome-driven experience that accommodates varying levels of expertise—from beginners to advanced practitioners. Who This Is For CX leaders and transformation teams Innovation and strategy departments Product and service design teams Cross-functional leaders driving customer-centric initiatives Format Duration: 6 Hours (Interactive & Hands-On) Methodology: Practical exercises, group work, real-case application Outcome: Clear concepts, validated ideas, and actionable next steps Outcome You Can Expect By the end of the workshop, participants will not only understand Design Thinking—they will have applied it to real challenges, developed practical solutions, and built a clear pathway toward commercial implementation.