Template: Lockdown and Violent Incident Response Policy

Does your team know how to respond to violence in the workplace? Help protect your employees, customers, and business with a policy that provides clear guidance on preparing for, responding to, and recovering from threatening, violent, or high-risk situations. This is a template only and should be adjusted according to your business practices and requirements. Updated August 2026. Need more information or guidance on supporting your staff before or after an incident of violence or aggression? Do not hesitate to email us at advice@retail.kiwi or give our Advice Service a call on 0800 472 472 (or 1800 128 086 from Australia). Retail NZ members: FREE Non-members: $125.00