Comunicarea deficitară în interviul de referințe tradițional dintr-o bibliotecă universitară specializată: Metode și tehnici de îmbunătățire
type: Product
description: Popescu, Tudor-Nicolae (2026), Comunicarea deficitară în interviul de referințe tradițional dintr-o bibliotecă universitară specializată: Metode și tehnici de îmbunătățire, Cunoașterea Științifică, 5:3, 192-203, DOI: 10.58679/CS43354, https://www.cunoasterea.ro/comunicarea-deficitara-in-interviul-de-referinte-traditional-dintr-o-biblioteca-universitara-specializata/ Poor Communication in Face to Face Reference Interview in a Specialized University Library: Methods and Techniques for Improvement Abstract The traditional reference interview is still the key essential factor of library work as a whole, because through it the librarians can help users locate, properly evaluate and then use the resources and information more effectively. Providing this kind of service can also come with its challenges however, as the librarians have to provide stability for several factors such as the user needs, the type and availability of resources and even ethical standards. Having a bad interaction in a traditional reference interview is nothing new for a librarian or for a user. During such an interview, there are a number of things that can go astray (users being too ambiguous or vague towards their subject of interest; the overwhelming amount of information that may make them confused and unsure of their true needs; language and communication barriers; unrealistic, extremely specific or hard to process user expectations or poor information literacy skills). Although users can present sometimes with a few difficulties in their interactions with the library staff, the librarian can make some mistakes of their own during the reference interview, such as placing the needs of a library user on a secondary seat, not listening actively to their requests, not using the right type of resources for the right person or for the right needs and also having time constraints. All of these obstacles can be erased or reduced to a bare minimum through proper usage of honed communication skills by …
offers: Offer
  price currency: RON
  availability: https://schema.org/InStock
  item condition: https://schema.org/NewCondition

BreadcrumbList
item list element: Home
  type: ListItem
  position: 1
  item: /
item list element: www.cunoasterea.ro
  type: ListItem
  position: 2
  item: https://productregistry.org/merchant/www.cunoasterea.ro
item list element: Comunicarea deficitară în interviul de referințe tradițional dintr-o bibliotecă universitară specializată: Metode și tehnici de îmbunătățire
  type: ListItem
  position: 3
  item: https://productregistry.org/product/qW2pa8Dy