Transit Protection

Add peace of mind to your order. If your package is lost in transit or arrives damaged, we’ll replace it—no hassle. How It Works In-Transit Coverage: Selecting Parcel Protection at checkout protects your shipment against loss or damage while it’s on its way to you. Resolution Guarantee: If your covered order is damaged or lost before delivery, our team will send a replacement item once the claim is approved. Claims Process Report the Issue: Contact our Customer Care team within 7 days of the delivery date Provide Proof (For Damage): Please attach photos and clear video showing the damaged items and packaging. For Loss in Transit: For missing orders, the carrier must officially confirm the parcel as lost before a claim can be finalised. Replacement: Once approved, we will ship a replacement item out to you right away. Important Policy Notes Replacements Only: Parcel Protection covers item replacements only. Refunds, cash payouts, or store credit are not provided under this policy. Non-Refundable Fee: Parcel Protection is an optional service fee applied at checkout and cannot be cancelled, returned, or refunded once purchased. Applies to AU customers only Questions? If you need help or have any questions about your shipment, reach out to us via your order confirmation email—we’re here to help!