The AI + Workflow Reality: Where Deterministic Automation Is Still Essential

AI-powered intake tools are making it easier for the business to reach legal, but what happens after a request comes through the front door matters more than ever. AI can interpret requests, surface information, and prepare work, while required steps, routing, approvals, and accountability still depend on rules-based workflows. Join us on Tuesday, December 15, 2026, at 3pm ET / 12pm PT as Lashonda Dash, Legal Operations at Delta Dental, Bonnie Seaborn, Legal Operations at Delta Dental, and Alaura Jacobs, Director of Product Marketing at Mitratech, share lessons from building and scaling Ask Legal Affairs, Delta Dental’s legal front door powered by Mitratech TAP. The discussion will cover when legal teams should use AI, when they need deterministic automation, and where the two work best together. Attendees will learn how to: Choose AI, rules-based automation, or a combination based on the task and its risks Connect an intuitive intake experience with structured processes and human review Handle incomplete requests, exceptions, and changing business requirements Use workflow data and stakeholder feedback to improve adoption and identify where AI can add value Leave with practical questions to guide technology decisions and identify the next opportunity in your own legal operations. Who Should Attend: This program is designed for in-house counsel, legal operations professionals, and legal team leaders who own or are rethinking how requests reach and move through the legal department. It will be especially useful for those responsible for legal intake, workflow design, approvals, legal tech evaluation, or AI adoption. There is NO COST to attend this program! This program is FREE, thanks to our gracious sponsor, Mitratech! Can’t make it to the live program? The recording will be available in our Free Video Library.