Service Track

Handling details, details Choose your Dates Winter Session The Art of Giving Great Service: Monday February 22, 2027 1:00 -3:30 pm Eastern Handling Difficult Customer Interactions: Thursday March 4, 2027 1:00 - 3:30 pm Eastern Keeping Score on Service: Monday March 15, 2027 1:00 - 3:30 pm Eastern key takeaways What you'll learn Key elements of a great service culture and techniques to start improving right away. A dependable approach for navigating difficult customer interactions. Practical ways to capture and measure customer feedback, and turn it into action. Examples and tools from Zingerman's own approach to service. The workshops are scheduled close together so you can build momentum, try new tools between sessions, and see how the pieces fit together. Attend all four for the full picture and the best price.