3D Printer Support & Maintenance (Annual, Per Machine)

Annual 3D printing support & maintenance, priced per machine. Online-first support from the people who know the machines — so you spend less time troubleshooting and more time printing. Choose the tier that matches how critical your printers are to your operation. Our remote tiers are location-independent: the same support, wherever you are in the EU and beyond. On-site intervention is available on the Enterprise tier, with travel funded by the client. Tiers (per machine, per year) Remote — from €200/year Remote diagnostics & troubleshooting (email/ticket + scheduled video calls) Slicer and firmware guidance Print-profile help for standard materials Next-business-day response target Up to 8 support requests per year (fair use) Priority — from €550/year Everything in Remote, plus: Priority queue (same / next business day) Two scheduled remote health-checks per year Higher support-request allowance Enterprise — from €1,100/year + travel Everything in Priority, plus: On-site intervention under a scheduled SLA (travel & accommodation funded by client, at cost) Annual preventive maintenance schedule Named technical contact Multi-machine fleet management & fleet pricing Applies to all tiers Spare parts are billed separately at standard price (not included) Out-of-hours support (weekends/public holidays) is subject to a surcharge Covers FDM printers, large-format machines and lasers — contact us to confirm your equipment Who it's for Print farms, manufacturers, engineering teams, schools, universities, labs and resellers running one machine or a fleet — anyone who needs their printers dependable and supported. Prices shown are starting points and include VAT, per machine per year. For fleets, multi-machine discounts and Enterprise SLAs, request a quote.