Policies, Boundaries & SOP Template Pack

You're tired of clients who: Change their mind about texture after you've already ordered the hair Want to "try it on first" before paying the balance Wear your unit to their event, then claim it's "defective" and demand a refund Ask for rush with 12 hours notice but won't pay the rush fee Ghost you after booking, then reappear weeks later expecting you to still have their slot Pick up their unit 3 weeks late without expecting to pay storage fees Claim shedding after they bleached the knots themselves File chargebacks after posting themselves wearing your work all over Instagram And you're exhausted from: Feeling guilty for enforcing boundaries Over-explaining your process to people who won't respect it anyway Losing money to refund requests, unpaid balances, and payment disputes Staying up late making units for people who don't even appreciate the work Questioning whether you're being "too strict" or "too mean" You need policies that actually protect you, not vague templates that leave you stranded when clients push back. WHAT THIS IS: The Policies, Boundaries & SOP Template Pack is a complete policy system built specifically for wig businesses, with the implementation guidance, enforcement scripts, and real-world scenarios you need to actually use them. This isn't just 10 policies you copy/paste and hope for the best. This is a 60 page system that walks you through: ✅ What policies to implement (10 core policies covering payment, refunds, timelines, revisions, pickups, and client behavior) ✅ Where to put them (Instagram Highlights, website, order confirmations, invoices, ALL wig business specific) ✅ How to make them legally binding (checkboxes, written confirmation, payment = agreement) ✅ What to say when clients violate them (10 real wig scenarios with step-by-step responses) ✅ How to spot problem clients before taking their money (10 wig-specific red flags) ✅ Exactly what to say in 25+ difficult situations (copy/paste scripts you can use immediately) Every section is written for wig makers, using wig industry language, addressing situations wig makers actually face. Not generic "service business" templates. Not vague legal jargon. Real policies for real wig business problems. WHAT'S INCLUDED: PART 1: GETTING STARTED PART 2: THE 10 CORE POLICIES (Ready to Customize) Payment Policy Refund & Cancellation Policy Turnaround Time Policy Rush Order Policy Change & Revision Policy Client Communication Policy Late Pickup & Storage Policy Client Responsibility Policy Professional Respect Policy Agreement Acknowledgment PART 3: IMPLEMENTATION & ENFORCEMENT (This Is Where the Real Value Is) Complete Implementation Guide for Wig Businesses 10 Real-World Wig Scenarios with Step-by-Step Responses Exactly what to say when: Each scenario includes: what happened, why it's a problem, your exact response, what to do if they escalate, and how to prevent it next time. 10 Wig-Specific Client Red Flags Learn to spot problem clients before taking their money: For each red flag: what it sounds like, why it's a problem, what to say, and when to decline the client. 25+ Difficult Client Response Library (Copy/Paste Scripts) Organized by category with wig-specific language. Each script is ready to copy/paste into Instagram DMs, text, or email. PART 4: TOOLS & RESOURCES Policy Audit Worksheet Self-assessment with 35 yes/no questions across 5 sections. 30-Day Policy Implementation Plan Don't implement everything at once. Follow this phased rollout: Includes daily checklists, troubleshooting tips, and ongoing maintenance guidance. Final Reminders Structure is not rude. Boundaries are not unprofessional. These policies protect both you AND your clients. Implement once. Enforce always. You deserve respect, payment, and peace. WHO THIS IS FOR: ✅ Wig makers who are tired of difficult clients taking advantage ✅ Wig makers who want to stop negotiating and over-explaining ✅ Wig makers who've been burned by chargebacks, unpaid balances, or refund requests ✅ Wig makers who want professional policies but don't know where to start ✅ Wig makers who are ready to protect their business and their peace WHO THIS IS NOT FOR: ❌ Wig makers who think "the customer is always right" (they're not) ❌ Wig makers who are afraid to set boundaries ❌ Wig makers who make exceptions "just this once" and wonder why clients keep pushing ❌ Wig makers who want their clients to like them more than they want to protect their business FORMAT: Microsoft Word (.docx) – fully editable so you can customize to your business THE BOTTOM LINE: You're not being mean by having policies. You're being a business owner. Clear expectations prevent misunderstandings, disputes, and disappointment. Your business. Your rules. Stop letting difficult clients run your business. Start letting your policies do the talking. REFUND POLICY Due to the instant-access digital nature of this product, all sales are final. Please review the product description carefully before purchasing.