ITIL® 4 Practitioner: Service Level Management
Targets nobody agreed to are just numbers on a dashboard. You learn to set clear, business-based targets for service utility, warranty and experience. Official PeopleCert eLearning (2-3 hours of interactive content) Official training material (Learner Kit and Official eBook) Official exam, online proctored: 20 questions, Multiple choice, 30 minutes, Closed book, 65% Optional add-on: exam resit (Take2) + mock exam, £55 Price includes VAT.
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