Keeping Score on Service

key takeaways What you'll learn Practical ways to measure service in your own organization. How to identify patterns in what your customers are telling you, and—most importantly—turn that information into action. Tools and ideas you can adapt to make sure your customers’ voices count and keep making your service better details, details What you'll leave with An understanding of Zingerman’s approach to Customer Service measurement and how it can be adapted to work in your organization. How to explore the benefits of measuring customer service successes and challenges. How to employ new tools and techniques to bring service in your organization to the next level. How to call upon a network of peers to help get past roadblocks. Upcoming Dates December 14, 2026 | 1:00PM-3:30PM Eastern For an awesome virtual experience, we've got loads of information and tips on what to expect in a ZingTrain virtual workshop, including what information you'll get in advance, and so much more!