Non-Medical Home Care Agency – Policies and Procedures – CHAP Verified

Introducing our CHAP Verified Non-Medical Home Care Agency Policies and Procedures Manual, designed to support licensure and regulatory compliance across any U.S. state. We understand the importance of meeting state requirements while maintaining high standards of care in the home care industry. This carefully developed manual aligns with CHAP accreditation standards, helping agencies achieve and sustain compliance, remain audit-ready, and operate with confidence while delivering consistent, high-quality non-medical home care services. PDF Preview: Download Table of Contents Introduction Mission Statement Vision Statement Our Values Statement Of Purpose Statement Of Policy Document Control & Approvals Service Policies [Non-Medical/ Non-Skilled] Introduction And Compliance Scope Of Non-Medical Home Care Services Detailed Service Descriptions Home Care Attendant Services Personal Care Services Homemaking Services Companion Care Respite Care Cultural Awareness And Sensitivity Health And Safety Compliance Administrative Policies And Procedures Billing Practices And Financial Resources Start Of Care Agreement Start Of Care Timeline Data Collection And Verification Of Services Delivered Methods Of Billing For Services Client Notification Of Changes In Fees And Charges Correction Of Billing Errors And Refund Policy Refund Policy Collection Of Delinquent Client Accounts Infection Control Annual Quality Improvement Administrative Records Correction of Documentation Records Filing of Records Security of Records Informed Consent Advance Directives, Including Durable Do Not Resuscitate Orders Client Care Policies And Procedures Scope of Service Client Rights Client Complaints Policy Admission And Discharge Policy Admission Policy Eligibility Criteria: Admission Process Inquiry And Initial Assessment: Care Planning: Financial Arrangements: Client And Caregiver Orientation: Criteria For Discharge: Discharge Process: Coordination Of Care Supervision Of Care And Services Qualifications Of Supervisors: Responsibilities Of Supervisors: Frequency Of Supervision: Supervisor Availability: Documentation Of Supervision: Plan For The Provision Of Client Care Client Assessment Strategic Planning Of Home Care Coordinating Home Care Access To And Review Of Home Care Plans Delivering Home Care Delivering Person-Centered Home Care Emergency And On-Call Services Policy Client Records, Including Confidentiality Record Retention, Including Termination Of Services Mandated Reporting Of Abuse, Neglect And Exploitation Communicable And Reportable Diseases Electronic Monitoring Respite Care Individualized Services Plan (Isp) Medication Management Behavior Interventions And Support Approved Variances Community Participation Monitoring And Evaluating Quality Personnel Policies And Procedures Employment Application And Hiring Policy Pre-Recruitment Job Advertisements Short Listing Interview Questions To Candidates Making The Decision Informing The Candidates Standard Of Conduct Employee And Contractor Orientation Policy Emergency Preparedness Plan Emergency Management Procedures Human Resources Oversight And Performance Evaluation Policy Human Resources Oversight And Review Physician / Medical Practitioner Involvement Policy Rn Supervisor Roles, Authority, And Accountability Policy Clinical Communication And Documentation Standards Policy Screening Employees For Tb, Alcohol Abuse And Drug Usage Verifying Personnel Qualifications Criminal Background Check And Drug-Free Workplace Background Check Tuberculosis (Tb) Screening Authority, Responsibility, And Qualifications Duties And Responsibilities Accurate, Complete And Current Personnel Record Personnel Files Contents Of An Employee Personnel File Personnel Files Maintenance Policies Retention Of Record Verification Of Professional Licensing Or Certification And Training Of Employees Employee Guidelines Human Resources Procedures Conditions Of Employment Training & Development Staff Competency Assessment Process And Frequency Staff Performance Evaluation (In Compliance With State And Federal Law) Health Reports, Background Checks, And Other Information Retention And Confidentiality Of Personnel And Health Records In-Service Training Policy And Records Of Curriculum Medication Administration Behavioral Management Emergency Preparedness Employee Performance And Competency Evaluation Record Keeping In Employee Personnel Records Job Descriptions Chief Executive Officer Client-Care Administrator Caregiver Psychologist Health And Care Deliver Criteria For Accepting Clients For Services Offered Obtaining A Plan Of Care Or Service Compliance Program Policy (Cp) Compliance Program Structure: Key Areas Of Performance: Staff Awareness And Training: List Of Annexures Annexure 01: Record Keeping Log Annexure 02: Record Retrieval Form Annexure 03: Authorization To Release Information Form Annexure 04: Employee Checklist Annexure 05: Acknowledgment Annexure 06: Staff Training And Development Form Annexure 07: Active Client Form Annexure 08: Client Unauthorized Leave Debrief Form Annexure 09: Continuous Unauthorized Leave Annexure 10: Annual Summary Log Annexure 11: Information Breach Form Annexure 12: Monthly Records Management Review Annexure 13: Training Form Annexure 14: Daily Medication Form Annexure 15: Disruptive Behavior Form Annexure 16: Staff Fire Safety Drill Form Annexure 17: Emergency Preparedness Numbers Annexure 18: Safety Drill Form Annexure 19: Caretaker Acknowledgement Form Annexure 20: Parental Consent Form Annexure 21: Criminal Disclosure Form Annexure 22: Client Maltreatment Form Annexure 23: Investigative Form Annexure 24: Intake Form Annexure 25: Medication Form Annexure 26: Inventory Form Annexure 27: Client Acknowledgment Annexure 28: Medical And Dental Consent Form Annexure 29: Medical Refusal Form Annexure 30: Sign In And Sign Out Log Annexure 31: Transfer/ Discharge Form Annexure 32: Start Of Care Agreement