Platform Analytics (PA) Fundamentals

Learn best practices for configuring and administering the ServiceNow Platform Analytics application to deliver actionable KPIs, indicators, and dashboards. Send Enquiry to Sales Team Request a Quote Overview Objectives Request Price Download Course Detail Send Enquiry to Sales Team Overview Overview Platform Analytics Fundamentals is a two-day instructor-led course designed for professionals who administer the ServiceNow Platform Analytics Administration application. The course covers the full scope of Platform Analytics administration, from data collection and indicator configuration to breakdowns, targets, thresholds, and dashboard building. Through a combination of structured content and hands-on labs, participants work in their own dedicated training instance to build practical skills in configuring and managing Platform Analytics for improved service outcomes. Prerequisites Learners should have: Basic familiarity with the ServiceNow application Completed Welcome to ServiceNow, especially if they are new to ServiceNow Completed ServiceNow Administration Fundamentals or have equivalent ServiceNow experience Completed Platform Analytics Overview, a free self-paced on-demand course, if they are new to Platform Analytics Advanced ServiceNow experience is not required. Scope Duration: 2 days Format: Instructor-led training (in-person and virtual) Platform Support: ServiceNow platform including Platform Analytics, KPI Details, Dashboards, Data Visualizations, and Now Intelligence Target Audience This course is designed for Platform Analytics Administrators who plan to administer the Platform Analytics Administration application. Service owners and power users who plan to develop requirements and specifications for creating indicators and dashboards may also benefit. Note: Learners who primarily want to analyze indicator trends should consider the free Get Started with Platform Analytics KPI Details and Get Started with Platform Analytics KPI Signals courses first. Learners focused primarily on building dashboards and data visualizations should consider the free Get Started with Platform Analytics Workspace and Get Started with Data Visualizations in Next Experience Dashboards courses first. Key Learning Outcomes By the end of this course, learners will be able to: Explore the Platform Analytics data structure Manage Platform Analytics roles Generate automated indicators Build formula and manual indicators Construct and manage breakdowns, elements filters, targets, and thresholds Set up and manage data collector jobs and understand score retention Build dashboards and add data visualizations Understand the Platform Analytics Roadmap What’s Next Upon successful completion of this course, learners can enroll in the corresponding Micro-Certification path to complete the assessment and achieve the Platform Analytics Micro-Certification. The Platform Analytics Advanced course is also recommended for a more in-depth understanding and advanced use case implementation. Certification Upon completing this course, learners can enroll in the corresponding Micro-Certification path on ServiceNow University to complete the assessment and earn the Platform Analytics Micro-Certification. FAQs #1. Who should take this course? This course is designed for Platform Analytics Administrators responsible for administering the Platform Analytics Administration application. Service owners and power users involved in building indicators and dashboards may also benefit. Learners focused only on analyzing trends or building dashboards should consider the free introductory courses available on ServiceNow University first. #2. What experience do I need before taking this course? Learners should have completed Welcome to ServiceNow and ServiceNow Administration Fundamentals, or have equivalent platform experience. New Platform Analytics users should also complete the free Platform Analytics Overview on-demand course before attending to get the most out of the class. #3. Will I get hands-on practice during the course? Yes. Extensive hands-on lab exercises are included in every module and participants work in their own dedicated training instance throughout both days of the course. #4. Does this course lead to a certification? Yes. Upon successful completion, learners can enroll in the corresponding Micro-Certification path on ServiceNow University to complete the assessment and earn the Platform Analytics Micro-Certification. Objectives This course helps learners build practical skills for configuring and administering ServiceNow Platform Analytics. Learners will explore how to: Identify Platform Analytics functionality, roles, deployment considerations, key use cases, and differences from operational reporting Configure data collection jobs and distinguish between daily and historic collection Apply data management, score retention, and collection best practices Configure automated indicators and indicator sources using form-based and assisted indicator creation Configure breakdowns, breakdown sources, breakdown mappings, and breakdown matrix exclusions Build formula indicators and manual indicators for different analytics use cases Refine Platform Analytics data using targets, thresholds, time series, trends, breakdowns, and elements filters Build role-oriented dashboards and add data visualizations Explore Platform Analytics Experience components and the Platform Analytics Roadmap Name Email Phone Submit Request Platform Analytics Fundamentals is a two-day instructor-led course designed for professionals who administer the ServiceNow Platform Analytics Administration application. The course covers the full scope of Platform Analytics administration, from data collection and indicator configuration to breakdowns, targets, thresholds, and dashboard building. Through a combination of structured content and hands-on labs, participants work in their own dedicated training instance to build practical skills in configuring and managing Platform Analytics for improved service outcomes. Course Details REQUEST CUSTOM DELIVERY Full Name Phone Email Company Write Us Send Message Overview Overview Platform Analytics Fundamentals is a two-day instructor-led course designed for professionals who administer the ServiceNow Platform Analytics Administration application. The course covers the full scope of Platform Analytics administration, from data collection and indicator configuration to breakdowns, targets, thresholds, and dashboard building. Through a combination of structured content and hands-on labs, participants work in their own dedicated training instance to build practical skills in configuring and managing Platform Analytics for improved service outcomes. Prerequisites Learners should have: Basic familiarity with the ServiceNow application Completed Welcome to ServiceNow, especially if they are new to ServiceNow Completed ServiceNow Administration Fundamentals or have equivalent ServiceNow experience Completed Platform Analytics Overview, a free self-paced on-demand course, if they are new to Platform Analytics Advanced ServiceNow experience is not required. Scope Duration: 2 days Format: Instructor-led training (in-person and virtual) Platform Support: ServiceNow platform including Platform Analytics, KPI Details, Dashboards, Data Visualizations, and Now Intelligence Target Audience This course is designed for Platform Analytics Administrators who plan to administer the Platform Analytics Administration application. Service owners and power users who plan to develop requirements and specifications for creating indicators and dashboards may also benefit. Note: Learners who primarily want to analyze indicator trends should consider the free Get Started with Platform Analytics KPI Details and Get Started with Platform Analytics KPI Signals courses first. Learners focused primarily on building dashboards and data visualizations should consider the free Get Started with Platform Analytics Workspace and Get Started with Data Visualizations in Next Experience Dashboards courses first. Key Learning Outcomes By the end of this course, learners will be able to: Explore the Platform Analytics data structure Manage Platform Analytics roles Generate automated indicators Build formula and manual indicators Construct and manage breakdowns, elements filters, targets, and thresholds Set up and manage data collector jobs and understand score retention Build dashboards and add data visualizations Understand the Platform Analytics Roadmap What’s Next Upon successful completion of this course, learners can enroll in the corresponding Micro-Certification path to complete the assessment and achieve the Platform Analytics Micro-Certification. The Platform Analytics Advanced course is also recommended for a more in-depth understanding and advanced use case implementation. Certification Upon completing this course, learners can enroll in the corresponding Micro-Certification path on ServiceNow University to complete the assessment and earn the Platform Analytics Micro-Certification. FAQs #1. Who should take this course? This course is designed for Platform Analytics Administrators responsible for administering the Platform Analytics Administration application. Service owners and power users involved in building indicators and dashboards may also benefit. Learners focused only on analyzing trends or building dashboards should consider the free introductory courses available on ServiceNow University first. #2. What experience do I need before taking this course? Learners should have completed Welcome to ServiceNow and ServiceNow Administration Fundamentals, or have equivalent platform experience. New Platform Analytics users should also complete the free Platform Analytics Overview on-demand course before attending to get the most out of the class. #3. Will I get hands-on practice during the course? Yes. Extensive hands-on lab exercises are included in every module and participants work in their own dedicated training instance throughout both days of the course. #4. Does this course lead to a certification? Yes. Upon successful completion, learners can enroll in the corresponding Micro-Certification path on ServiceNow University to complete the assessment and earn the Platform Analytics Micro-Certification. Objectives This course helps learners build practical skills for configuring and administering ServiceNow Platform Analytics. Learners will explore how to: Identify Platform Analytics functionality, roles, deployment considerations, key use cases, and differences from operational reporting Configure data collection jobs and distinguish between daily and historic collection Apply data management, score retention, and collection best practices Configure automated indicators and indicator sources using form-based and assisted indicator creation Configure breakdowns, breakdown sources, breakdown mappings, and breakdown matrix exclusions Build formula indicators and manual indicators for different analytics use cases Refine Platform Analytics data using targets, thresholds, time series, trends, breakdowns, and elements filters Build role-oriented dashboards and add data visualizations Explore Platform Analytics Experience components and the Platform Analytics Roadmap Platform Analytics Fundamentals is a two-day instructor-led course designed for professionals who administer the ServiceNow Platform Analytics Administration application. The course covers the full scope of Platform Analytics administration, from data collection and indicator configuration to breakdowns, targets, thresholds, and dashboard building. Through a combination of structured content and hands-on labs, participants work in their own dedicated training instance to build practical skills in configuring and managing Platform Analytics for improved service outcomes. Course Details REQUEST CUSTOM DELIVERY Become An Expert By Practice – Get Your Hands On Labs Don’t let your tech outpace the skills of your people Get in touch today World-Class Training Expertise Boasting decades of experience in delivering top-tier IT and professional development training, tailored to the latest industry trends. Customized Learning Journeys Offering personalized training paths to meet the specific needs of individuals and organizations. 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Jyoti KhatiAccenture Instructor was very good, has very good knowledge in his area, he covered all the learning point and answered all the questions asked by me and team. Mohit GuptaNTT Thank you very much for the training sessions this week. Really informative, and please keep the good work. You’ve been one of the best trainer so far, I’m dead serious. Selven MookenCeredian Instructor at Dataciphers was a fantastic teacher. He covered all the topics and explained them very well. All questions I had, he had an answer for and not only a verbal answer but he showed me how to do certain things when the question required a visual answer. I highly recommend taking this class with him as the instructor. If I take a nother class with Datacipher really hoping to get him as the instructor. Becker & PoliakoffFelipe Gonzalez The instructor, solve the questions, and has a pretty good knowledge related this course Fernando HenryNTT Your training session was very informative, and I appreciate the effort you’ve put into this one week training sessions. You did a good job of explaining complex concepts in a way that was easy to understand mainly for SSL certificates. Thank you as well for keeping the lab online. Selven MookenCeredian Thanks a lot for such a informative sessions on Palo alto. I really appreciate your teaching approach. You taught each and every chapter in detail and solved our queries. I would love to join your class again in future. Atharva JamkarAccenture The course was presented in an enthusiastic way, as your sprit was always high since morning to evening day 1 to day 5. You clarified the contents from very basic to high level, which gave me better understanding of topics. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course. This has more than met my expectations. Thank you for a great course. I took lots of things that I can quickly and easily apply, as I was new to the Palo alto, but now I can perform well. Samreen AkhtarAccenture Instructor personally repeated multiple concepts to get the clear idea about the workflow Shreya JattiPAN – EPT The instructor explained all the concepts in depth. Very engage throught all 4 days of the session. He was more than happy to provide any answers to our doubts even if it is outside the course/scope of this training. Asha ChaudharyDepartment of The Premier and Cabinet South Australia