Remote EKG Management powered by Philips

Description The Remote EKG Management is a proactive cardiograph fleet management, powered by Philips Device Management Dashboard. A subscription service that gives your biomedical and IT teams real-time visibility into your entire Philips PageWriter TC cardiograph fleet; from a single location. Built on the Philips Device Management Dashboard and enhanced with Heart Medical's exclusive uptime guarantee. Core Benefits Real-time error notifications & proactive fleet diagnostics Centralized software updates & configuration backups Remote battery & AC status monitoring Compatible with Philips TC20, TC30, TC50, TC70 The Heart Medical Advantage Free EKG battery replacement included every 3 years Complimentary loaner EKG dispatched immediately if hardware failure requires bench repair Available to Carlsbad and greater network clients Remote EKG Management Powered by Philips Overview Equipment downtime in a cardiology department is not just an inconvenience; it impacts patient care. Heart Medical's Remote EKG Management subscription shifts your cardiograph fleet from reactive to proactive, so problems are resolved before your clinical team ever notices them. Proactive Diagnostics Real-time error notifications and device health monitoring mean our team — and yours — knows about issues before they cause downtime. We prioritize intervention so your fleet stays running. Centralized Control Software updates, configuration backups, and state-of-health reporting, all managed from one dashboard. Consistent workflows across every device in your fleet, every location. Battery Visibility Remote monitoring of battery and AC status across all connected cardiographs, so scheduled service happens at the right time, with minimal clinical interruption. The Philips Dashboard Real-time error notifications for all connected cardiographs Centralized software upgrades — scheduled to minimize clinical disruption Configuration backup and restore for all enrolled devices Device state-of-health monitoring via web-based dashboard Remote battery and AC power status visibility Sort and filter devices by location or care area Multi-user dashboard access for your biomedical team Error log visibility and data download for service events Network connectivity verification across all devices Individual or multi-device view for targeted management Compatible Philips Cardiograph Models This service is compatible exclusively with Philips PageWriter TC cardiographs running software version A.07.07 or higher. PageWriter TC20 PageWriter TC30 PageWriter TC50 PageWriter TC70 Optional support for Philips SureSigns VS3/VS4, Efficia CM10/CM12/CM100/CM120/CM150, and EarlyVue VS30 monitors is available. Ask us about adding monitor management to your subscription. The Heart Medical Advantage For our Carlsbad and greater network clients — we take this service further than anyone else. Included Free: Replacement EKG Battery — Every 3 Years Every subscription includes a complimentary replacement EKG battery delivered to your facility every 3 years. No separate order, no charge, no hassle. Included Free: Immediate Loaner EKG — If You Need It If a hardware failure requires your device to come in for bench repair, we dispatch a complimentary loaner cardiograph immediately, so your department never misses a beat. Let's talk about your fleet Tell us how many devices you have, where they're located, and which models. We'll put together a subscription that fits your facility and your budget. Request a Quote Technical Details Parameter Details Powered By Philips Device Management Dashboard (customer-installable, web-based) Hosting On-site server at your facility; web-accessible from any configured PC, laptop, tablet, or smartphone Compatible Devices Philips PageWriter TC20, TC30, TC50, TC70 (software v A.07.07 or higher); optional SureSigns, Efficia, EarlyVue monitors Network Requirement Wired or wireless LAN; devices must have appropriate hardware options Dashboard Access Multi-user simultaneous access; sort by location or care area Software Updates Centralized delivery — individually or in batch, within a unit or across distributed enterprise; schedulable Data Monitored Error logs, software version, battery status, AC power, network IP, configuration, last check-in time Notifications Email alerts on device error conditions Subscription Term Annual Coverage Area United States Battery Replacement One free replacement EKG battery per enrolled device, every 3 years (Heart Medical Advantage) Loaner Policy Immediate dispatch upon hardware failure requiring bench repair (Heart Medical Advantage — Carlsbad & greater network) Frequently Asked Questions Does this work with all EKG machines? No. This service is compatible exclusively with Philips PageWriter TC cardiographs (TC20, TC30, TC50, TC70) running software version A.07.07 or higher. If you're using a different brand or model, reach out and we can discuss your options. What does "remote" management mean? Does Heart Medical have access to our devices? The Philips Device Management Dashboard is hosted on a server at your facility. It gives Heart Medical and your own biomedical team visibility into device status, software versions, and health metrics, but clinical data stays on your network. No patient data is transmitted. What does the free battery replacement cover? Each enrolled device receives one complimentary replacement EKG battery from Heart Medical every 3 years, shipped directly to your facility. This is part of our Heart Medical Advantage and is included at no additional cost to subscribers in the Carlsbad and greater network. What happens if a cardiograph needs to come in for bench repair? If a hardware failure requires bench repair, Heart Medical dispatches a complimentary loaner PageWriter TC cardiograph to your facility immediately, so your department has a working device while yours is being serviced. Can we manage devices across multiple locations? Yes. The dashboard lets you sort and filter devices by location or care area. Multiple servers can be set up at your site for larger deployments, and the dashboard supports multiple simultaneous users. How do we get started? Get in touch with our team. Let us know how many devices you have, their models, and where they're located. We'll assess your infrastructure, confirm compatibility, and get the subscription set up, typically within a few business days. Have more questions? Our team is here to help you evaluate whether this service is the right fit. No pressure, just a straightforward conversation about your needs. Talk to Our Team