ITIL® 4 Practitioner: Service Request Management

Password resets, new laptops, access requests: they’re routine, and users notice when they’re slow. You learn to handle predefined, user-initiated requests to an agreed quality, in a way users find easy. Official PeopleCert eLearning (2-3 hours of interactive content) Official training material (Learner Kit and Official eBook) Official exam, online proctored: 20 questions, Multiple choice, 30 minutes, Closed book, 65% Optional add-on: exam resit (Take2) + mock exam, £55 Price includes VAT.