Accessibility Assurance (WCAG 2.1 AA)

Accessibility is now the law — and most help centers don’t meet it. The EU Accessibility Act has been enforceable since 28 June 2025. It covers customer-facing digital services including the support portals attached to them and points to WCAG 2.1 AA as the standard. Crucially, it applies to any company selling to EU customers, regardless of where the company is based. A US or UK business with EU customers is in scope. It’s not only Europe: United States. Accessibility demand letters and ADA lawsuits run into the thousands every year, increasingly targeting mid-sized businesses. WCAG 2.1 AA is the benchmark courts use. United Kingdom. The Equality Act requires reasonable adjustments; public-sector bodies must meet WCAG 2.1 AA and publish an accessibility statement. What we do We audit your Zendesk Help Center theme against WCAG 2.1 AA, fix everything that falls short. If you want, we keep it conformant as Zendesk and its components update over time. Dozens of fixes, across every part of the interface. Images & icons. Meaningful images get proper descriptions; decorative ones are hidden from screen readers Color & contrast. Borders, links, helper text, and error states meet contrast minimums and stay visible Keyboard & focus. Every control reachable and operable by keyboard, with a clear, visible focus indicator Page structure. Correct headings, landmarks, and reading order so screen-reader users can navigate Interface state. Menus, toggles, and tabs correctly announce open/closed, selected, and current state Live updates. Result counts, filter changes, form errors, and notifications announce themselves Forms & labels. Every field tied to its visible label and its error message High-contrast & motion. Support for Windows High Contrast Mode and “reduce motion” preferences