Security Incident Response (SIR) Implementation

Learn the technical skills and implementation strategies needed to configure and deploy ServiceNow Security Incident Response in a scalable, repeatable, and efficient manner. Send Enquiry to Sales Team Request a Quote Overview Objectives Request Price Download Course Detail Send Enquiry to Sales Team Overview Overview Security Incident Response Implementation is a two-day instructor-led course designed for professionals who configure, administer, and implement the ServiceNow Security Incident Response application. The course covers the common technical aspects of a SIR implementation, from initial application setup and form configuration to playbook design, threat intelligence, integrations, and major security incident management. Structured in a lecture, demo, lab, and discussion format, participants work in their own student instance through real-world scenarios to build practical implementation skills. Learners also get an overview of Now Assist for SecOps and the Threat Intelligence Security Center application. Note: Successful attendance requires participation in at least 75% of dedicated class time for instructor-led sessions. Prerequisites The following prerequisites are mandatory: Welcome to ServiceNow ServiceNow Administration Fundamentals Get Started with Now Create ServiceNow Platform Implementation Security Operations Fundamentals The following prerequisites are optional but recommended for a stronger implementation foundation: Automated Test Framework (ATF) Fundamentals Common Service Data Model (CSDM) Fundamentals Configuration Management Database (CMDB) Fundamentals Flow Designer Fundamentals IntegrationHub Fundamentals Mobile Development Fundamentals Service Portal Fundamentals Introduction to Playbooks and Process Automation Designer Playbooks and Process Automation Designer Fundamentals Scope Duration: 2 days (16 hours of instruction) Format: Instructor-led training (in-person and virtual) Platform Support: ServiceNow platform including Security Incident Response, Security Incident Response Workspace, Threat Intelligence, MITRE ATT&CK framework, Major Security Incident Management, Now Assist for SecOps, and DLP-IR Target Audience This course is designed for professionals working on ServiceNow implementations of the Security Incident Response application, including: Process Owners who will champion their process domain Technical Consultants and Administrators configuring, developing, or supporting Security Incident Response applications IT Project, Program, and Engagement Managers leading SIR implementations Operations Managers overseeing work facilitated through Security Incident Response in ServiceNow Key Learning Outcomes By the end of this course, learners will be able to: Identify the goals of Security Incident Response Understand and meet customer goals in an SIR Implementation Create Security Incidents Use and configure dashboards and reports Use the MITRE-ATT&CK framework in SIR Use the Security Incident Response Workspace Create and apply Security Tags Identify Calculators and apply Risk Scores Enhance Process Definitions and Selection Complete Post Incident Reviews Use SIR Automation Capabilities What’s Next After completing this course, learners can apply their SIR implementation skills to real-world security operations deployments and continue building expertise across the broader ServiceNow Security Operations suite. Certification N/A FAQs #1. What prerequisites are required for this course? The mandatory prerequisites are Welcome to ServiceNow, ServiceNow Administration Fundamentals, Get Started with Now Create, ServiceNow Platform Implementation, and Security Operations Fundamentals. A range of optional courses covering ATF, CMDB, Flow Designer, IntegrationHub, and Playbooks are also recommended for a stronger implementation foundation. #2. Who is this course designed for? This course is designed for Technical Consultants, Administrators, Process Owners, Project Managers, and Operations Managers who work on ServiceNow Security Incident Response implementations. #3. Will I get hands-on practice during the course? Yes. The course follows a lecture, demo, lab, and discussion format across all seven modules. Participants work in their own student instance with step-by-step lab exercises and have access to live instructor assistance throughout both days. #4. Is there an attendance requirement for this course? Yes. For instructor-led sessions, participants must attend at least 75% of dedicated class time to be considered as having successfully completed the course. On-demand participants must complete all on-demand modules. Objectives This course helps learners understand how to configure, administer, and implement ServiceNow Security Incident Response through scenario-based exercises and hands-on configuration. Learners will explore how to: Review Security Incident Response goals, customer expectations, dashboards, reports, and core components Configure Security Incident forms, fields, record lifecycle behavior, risk calculations, and security tags Configure incident generation through Service Catalog, email parsing, user-reported phishing, and integrations Configure playbooks and runbooks in the SIR Workspace Configure and use post incident reviews Explore Now Assist for SecOps in the Security Incident Response workflow Configure Threat Intelligence and use the MITRE ATT&CK framework Review integration use cases, the Capability Framework, and custom integrations Configure Major Security Incident Management Explore Threat Intelligence Security Center and DLP-IR application capabilities Name Email Phone Submit Request Security Incident Response Implementation is a two-day instructor-led course designed for professionals who configure, administer, and implement the ServiceNow Security Incident Response application. The course covers the full technical scope of a SIR implementation, from initial application setup and form configuration to playbook design, threat intelligence, integrations, and major security incident management. Structured in a lecture, demo, lab, and discussion format, participants work in their own student instance through real-world scenarios to build practical implementation skills. Learners also get an overview of Now Assist for SecOps and the Threat Intelligence Security Center application. Note: Successful attendance requires participation in at least 75% of dedicated class time for instructor-led sessions. Course Details REQUEST CUSTOM DELIVERY Full Name Phone Email Company Write Us Send Message Overview Overview Security Incident Response Implementation is a two-day instructor-led course designed for professionals who configure, administer, and implement the ServiceNow Security Incident Response application. The course covers the common technical aspects of a SIR implementation, from initial application setup and form configuration to playbook design, threat intelligence, integrations, and major security incident management. Structured in a lecture, demo, lab, and discussion format, participants work in their own student instance through real-world scenarios to build practical implementation skills. Learners also get an overview of Now Assist for SecOps and the Threat Intelligence Security Center application. Note: Successful attendance requires participation in at least 75% of dedicated class time for instructor-led sessions. Prerequisites The following prerequisites are mandatory: Welcome to ServiceNow ServiceNow Administration Fundamentals Get Started with Now Create ServiceNow Platform Implementation Security Operations Fundamentals The following prerequisites are optional but recommended for a stronger implementation foundation: Automated Test Framework (ATF) Fundamentals Common Service Data Model (CSDM) Fundamentals Configuration Management Database (CMDB) Fundamentals Flow Designer Fundamentals IntegrationHub Fundamentals Mobile Development Fundamentals Service Portal Fundamentals Introduction to Playbooks and Process Automation Designer Playbooks and Process Automation Designer Fundamentals Scope Duration: 2 days (16 hours of instruction) Format: Instructor-led training (in-person and virtual) Platform Support: ServiceNow platform including Security Incident Response, Security Incident Response Workspace, Threat Intelligence, MITRE ATT&CK framework, Major Security Incident Management, Now Assist for SecOps, and DLP-IR Target Audience This course is designed for professionals working on ServiceNow implementations of the Security Incident Response application, including: Process Owners who will champion their process domain Technical Consultants and Administrators configuring, developing, or supporting Security Incident Response applications IT Project, Program, and Engagement Managers leading SIR implementations Operations Managers overseeing work facilitated through Security Incident Response in ServiceNow Key Learning Outcomes By the end of this course, learners will be able to: Identify the goals of Security Incident Response Understand and meet customer goals in an SIR Implementation Create Security Incidents Use and configure dashboards and reports Use the MITRE-ATT&CK framework in SIR Use the Security Incident Response Workspace Create and apply Security Tags Identify Calculators and apply Risk Scores Enhance Process Definitions and Selection Complete Post Incident Reviews Use SIR Automation Capabilities What’s Next After completing this course, learners can apply their SIR implementation skills to real-world security operations deployments and continue building expertise across the broader ServiceNow Security Operations suite. Certification N/A FAQs #1. What prerequisites are required for this course? The mandatory prerequisites are Welcome to ServiceNow, ServiceNow Administration Fundamentals, Get Started with Now Create, ServiceNow Platform Implementation, and Security Operations Fundamentals. A range of optional courses covering ATF, CMDB, Flow Designer, IntegrationHub, and Playbooks are also recommended for a stronger implementation foundation. #2. Who is this course designed for? This course is designed for Technical Consultants, Administrators, Process Owners, Project Managers, and Operations Managers who work on ServiceNow Security Incident Response implementations. #3. Will I get hands-on practice during the course? Yes. The course follows a lecture, demo, lab, and discussion format across all seven modules. Participants work in their own student instance with step-by-step lab exercises and have access to live instructor assistance throughout both days. #4. Is there an attendance requirement for this course? Yes. For instructor-led sessions, participants must attend at least 75% of dedicated class time to be considered as having successfully completed the course. On-demand participants must complete all on-demand modules. Objectives This course helps learners understand how to configure, administer, and implement ServiceNow Security Incident Response through scenario-based exercises and hands-on configuration. Learners will explore how to: Review Security Incident Response goals, customer expectations, dashboards, reports, and core components Configure Security Incident forms, fields, record lifecycle behavior, risk calculations, and security tags Configure incident generation through Service Catalog, email parsing, user-reported phishing, and integrations Configure playbooks and runbooks in the SIR Workspace Configure and use post incident reviews Explore Now Assist for SecOps in the Security Incident Response workflow Configure Threat Intelligence and use the MITRE ATT&CK framework Review integration use cases, the Capability Framework, and custom integrations Configure Major Security Incident Management Explore Threat Intelligence Security Center and DLP-IR application capabilities Security Incident Response Implementation is a two-day instructor-led course designed for professionals who configure, administer, and implement the ServiceNow Security Incident Response application. The course covers the full technical scope of a SIR implementation, from initial application setup and form configuration to playbook design, threat intelligence, integrations, and major security incident management. Structured in a lecture, demo, lab, and discussion format, participants work in their own student instance through real-world scenarios to build practical implementation skills. Learners also get an overview of Now Assist for SecOps and the Threat Intelligence Security Center application. Note: Successful attendance requires participation in at least 75% of dedicated class time for instructor-led sessions. Course Details REQUEST CUSTOM DELIVERY Become An Expert By Practice – Get Your Hands On Labs Don’t let your tech outpace the skills of your people Get in touch today World-Class Training Expertise Boasting decades of experience in delivering top-tier IT and professional development training, tailored to the latest industry trends. Customized Learning Journeys Offering personalized training paths to meet the specific needs of individuals and organizations. Innovative Learning Platforms Utilizing cutting-edge technology to provide engaging and effective online and in-person training experiences. Global Network of Industry Experts Our instructors are seasoned professionals with real-world experience, ensuring practical and relevant learning. Extensive Course Catalog Covering a wide array of topics, from cybersecurity to cloud computing, ensuring comprehensive skill development. Flexible Training Delivery Modes Providing various training formats, including live virtual classrooms, on-site training, and self-paced online courses. Commitment to Excellence Continuously updating courses to reflect the latest industry standards and best practices. Strong Industry Partnerships Collaborating with leading technology vendors and institutions for accredited and up-to-date course content. Proven Training Track Record Years of successful training delivery, reflected in high satisfaction rates and positive client testimonials. Future-Ready Skills Development Focused on equipping learners with skills that are crucial for the ever-evolving tech landscape. TRUSTED BY TOP COMPANIES LIKE IBM, DELOITTE, ERICSSON, AND MORE. DISCOVER OUR CUSTOMER PORTFOLIO. Dedicated to excellence, we cultivate strong partnerships with worldwide technology innovators. Testimonials What Our Clients Say Instructor is good knowledgeable in his domain, which was seen in his entire session which we went through, we have asked the query multiple time but he did not hesitate to answer as well as fruitfully answer it well.Content part was also fine. Manish KumarNTT The complete session was brainstorming & well planned. Learned a lot; hope to imply the wonderful training insights to working. The course was diverse yet meaningful in every aspect. Would like to enroll myself in advance training as well, if slots are available. Jyoti KhatiAccenture Instructor was very good, has very good knowledge in his area, he covered all the learning point and answered all the questions asked by me and team. Mohit GuptaNTT Thank you very much for the training sessions this week. Really informative, and please keep the good work. You’ve been one of the best trainer so far, I’m dead serious. Selven MookenCeredian Instructor at Dataciphers was a fantastic teacher. He covered all the topics and explained them very well. All questions I had, he had an answer for and not only a verbal answer but he showed me how to do certain things when the question required a visual answer. I highly recommend taking this class with him as the instructor. If I take a nother class with Datacipher really hoping to get him as the instructor. Becker & PoliakoffFelipe Gonzalez The instructor, solve the questions, and has a pretty good knowledge related this course Fernando HenryNTT Your training session was very informative, and I appreciate the effort you’ve put into this one week training sessions. You did a good job of explaining complex concepts in a way that was easy to understand mainly for SSL certificates. Thank you as well for keeping the lab online. Selven MookenCeredian Thanks a lot for such a informative sessions on Palo alto. I really appreciate your teaching approach. You taught each and every chapter in detail and solved our queries. I would love to join your class again in future. Atharva JamkarAccenture The course was presented in an enthusiastic way, as your sprit was always high since morning to evening day 1 to day 5. You clarified the contents from very basic to high level, which gave me better understanding of topics. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course. This has more than met my expectations. Thank you for a great course. I took lots of things that I can quickly and easily apply, as I was new to the Palo alto, but now I can perform well. Samreen AkhtarAccenture Instructor personally repeated multiple concepts to get the clear idea about the workflow Shreya JattiPAN – EPT The instructor explained all the concepts in depth. Very engage throught all 4 days of the session. He was more than happy to provide any answers to our doubts even if it is outside the course/scope of this training. Asha ChaudharyDepartment of The Premier and Cabinet South Australia