BOLIVIA BANKING AND FINTECH APP USER SATISFACTION RANKING
What we ask users Respondents are asked about the complaints and frustrations they experience when using Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others. This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way. Would you like a specific App to be included in future editions of this report? Please contact us with your suggestion, and we will gladly consider it for evaluation. Two Versions Available. Instant download. Free Version: This version gives you a preview of the format and presentation used in the Premium Report, allowing you to understand its organization and features. Premium Version: Download a comprehensive database instantly after purchase and dive deeper into detailed data for each App included in the survey. How the APS© works At the core of the study is the App Popularity Score (APS)© a metric designed to go beyond simple App ratings and review counts. The App Popularity Score© (APS) is an exclusive user-experience metric developed from our proprietary surveys of mobile app users across Latin America. It is a comprehensive metric that shows how users really feel about an App Unlike traditional app store ratings, the APS© is designed to capture both quantitative and qualitative insights about how users truly perceive and experience Apps. Our surveys are conducted regularly and consistently over time, allowing us to: Measure current user perception of each App in a given country; track performance trends over time, identifying improvements or deteriorations in user experience and compare apps against the APS Benchmark, a reference level representing the performance typically achieved by the highest-rated apps in a given industry and country, according to users themselves Survey Methodology RankingsLatAm conducted this online survey to gain insights into user attitudes, perceptions, and experiences regarding Banking and Fintech Apps. The study was conducted through an online consumer panel. Participants were screened to include individuals who actively use one or more financial applications on a regular basis. The survey collected information regarding preferred finance apps, user frustrations and complaints, perceived strengths and valued features, and satisfaction levels for frequently used applications. Panel members responses were received. Following screening, survey completion, and data quality validation procedures valid responses were obtained. The final sample size of completed interviews provides an estimated statistical margin of error of ±3.1% at a 95% confidence level under maximum variability assumptions (p=50%). This level of precision provides a solid basis for comparative analysis across financial applications and for identifying key user perception trends. Results should be interpreted considering that online panel studies use a non-probability sampling approach; therefore, the stated margin of error represents an estimated statistical reference rather than an exact population parameter. Learn more about RankingsLatAm's Survey Methodology Survey Questionnaire Our survey is designed as a short survey of about 3–5 minutes, maximizing completion rates while still capturing preference, satisfaction, complaints, and feature perception. We kept the questionnaire concise and optimized for panel response quality. All answers remain confidential and will only be analyzed in aggregate form. Join RankingsLatAm's Survey Panel Our Panel is built on a simple principle: your answers matter, and they create real impact. By participating, you become part of the only independent and neutral analysis of finance, insurance and crypto behavior in Latin America. Your responses directly inform fintech companies, banks, insurers, technology providers, and regulators who use our research to improve products, services, and user experiences across the region. Learn more. Terms of Use Survey results, research, and recommendations are provided for informational purposes only and should not be relied upon for marketing, legal, regulatory or other advice. Data and/or recommendations should be independently evaluated in light of your specific business needs and any applicable laws and regulations. RankingsLatAm is not responsible for your use of the survey results, research or recommendations, or other information, including errors of any kind, or any assumptions or conclusions you might draw from their use. View more Apps Surveys available