Cozy Parcel Protection

Add extra protection to your order for complete peace of mind. Cozy Parcel Protection provides enhanced cover for your parcel in the event of: Loss in transit Damage during delivery Theft after confirmed delivery Delivery-related issues where your parcel cannot be located If an eligible issue occurs, our team will arrange a replacement or suitable resolution in line with the Parcel Protection terms. Parcel Protection is optional and must be added to your order before checkout. If Parcel Protection is not selected, your order will not receive the additional benefits or enhanced cover provided by this service, and any delivery issue will instead be handled under our standard delivery policy and your statutory consumer rights. Parcel Protection cannot be added retrospectively once an order has been placed.