Vela – Live Chat & AI Support

Vela adds a live chat widget and an AI assistant to your store. The assistant answers customer questions from your help articles and product catalog, and recommends products in the chat. For refund requests it can offer a solution and propose a partial refund for you to approve. Chats your team handles become draft help articles, so the assistant keeps improving. Your team manages conversations in a shared inbox, with email notifications and handoff to a human when needed.