Delivery Policy

💚 PH Paradise Shipping & Dispute Policy We appreciate every order placed with PH Paradise and want your package to arrive safely. Please review our shipping and dispute policy before placing your order. 📦 Shipping & Delivery Packages Marked “Delivered” Once USPS marks a package as Delivered, responsibility for the package transfers to the customer and USPS. If your tracking shows Delivered but you cannot locate your package: • Check around your home, mailbox, porch, and with household members or neighbors. • Contact your local USPS office. • File a Missing Mail Search or insurance claim with USPS. All PH Paradise shipments include shipping insurance. Because of this, USPS is responsible for investigating and resolving packages marked as delivered. PH Paradise is unable to replace or refund orders that USPS has confirmed as delivered. Lost in Transit If USPS determines your package was lost in transit before delivery, we’ll gladly replace your order once the claim has been verified. Damaged Packages If your order arrives damaged, please contact us within 48 hours of delivery. Please include: • Clear photos of the damaged product(s) • Photos of the shipping box • Photos of all packing materials Once your claim has been reviewed and verified, we’ll replace the damaged item(s). 💳 Chargebacks & Payment Disputes We genuinely want every customer to have a great experience, and we’re committed to resolving concerns through communication. If there’s an issue with your order, please contact us first. Most situations can be resolved quickly without involving your payment provider. If a chargeback or payment dispute is filed due to an error on our end, we’ll work promptly to make it right. However, if a chargeback is filed on an order that was properly fulfilled, delivered according to the carrier, or otherwise found to be without merit, your PH Paradise account may be permanently restricted from future purchases, including: • Online orders • Local pickup orders • Pop-up purchases • Special order requests 💚 Thank You Thank you for supporting our small business and trusting PH Paradise with your wellness journey. Every order is handcrafted with care, and we’re honored to be part of your self-care routine. We appreciate your trust, your patience, and your continued support. 💚