Are Classic Payroll Metrics Failing You?

On-time processing and error rates have long defined payroll performance- but they no longer tell the full story. In today’s environment, these traditional KPIs can obscure risk, inefficiency, and the true employee experience. In this session, we’ll explore how leading organisations are redefining success through a “Perfect Payroll” approach, shifting beyond basic metrics to a more holistic view of performance. Discover how modern measurement frameworks provide deeper insight, reduce risk, and help payroll leaders clearly demonstrate strategic value across the business. Add to Calendar Sponsored by Meet the presenters Aoife Duffy Senior Customer Engagement Partner, UKG Aoife Duffy is a Senior Customer Engagement Partner at UKG, with experience working with organisations globally to improve outcomes across payroll and workforce management. She specialises in global payroll systems and managed services, helping companies streamline processes and drive greater efficiency. With a strong background in customer success and solution optimisation, Aoife is passionate about delivering measurable results, enhancing the payroll experience, and building lasting relationships. Based in Dublin, she works closely with customers to turn complex challenges into practical, outcome-driven strategies.