Soft Skills for BAS Techs

Soft Skills for BAS Techs is a 10-week training program built specifically for building automation technicians who need more than technical knowledge to succeed in the field. This course develops the communication, listening, conflict resolution, self-regulation, and professional problem-solving skills technicians need to handle real job site situations with confidence. The purpose of this course is to help technicians become stronger representatives of their company by improving how they communicate with customers, coworkers, and managers, how they handle pressure and conflict, and how they show up professionally on every job site. Course Details Fully online training program 10-week course length 2 to 3 hours per week Self-paced online training with (5) live remote instructor-led sessions Weekly field application through guided practice Access to recorded live sessions for review or missed attendance Objectives Communicate clearly and professionally with customers, coworkers, and managers Listen actively and ask better questions in the field Resolve conflict and de-escalate tense situations without creating further problems Strengthen self-regulation and professionalism under pressure Improve critical thinking and problem solving in real-world BAS job site scenarios Key Topics Taught Effective communication with customers, peers, and internal teams Active listening and question-asking skills for field service situations Conflict resolution and handling difficult conversations professionally Self-regulation and emotional control in high-pressure job site environments Critical thinking and practical problem solving without unnecessary escalation Professional growth, resilience, and coachability Job professionalism, field presence, and customer trust-building Program Structure 5 modules delivered over 10 weeks Self-paced online work completed each week Live virtual sessions every other week for guided discussion and application Weekly field log entries to reinforce on-the-job implementation Module-by-module delivery to keep learning focused and practical The 5 Modules Module 1: Effective Communication Module 2: Active Listening Module 3: Critical Thinking Module 4: Professional Growth Module 5: Job Professionalism Target Audience This course is designed for building automation technicians who work in the field and want to improve how they communicate, solve problems, and represent their company. It is also ideal for service organizations that want fewer escalations, stronger customer relationships, and more professional field teams. Pre-Requisite Knowledge Requirements No pre-requisite knowledge is required. Successful Completion Requirements Complete all assigned self-paced training modules Attend all live instructor-led sessions Complete weekly field application assignments or field logs Participate in program activities and discussions as assigned Upon Successful Completion Students will receive a Certificate of Completion recognizing their successful completion of the Soft Skills for BAS Techs program. Who This Course Is For This program is especially valuable for technicians who need to: Communicate more effectively with difficult or frustrated customers Improve professionalism on job sites Reduce avoidable conflict and escalation Build confidence in real-world field interactions Become a stronger long-term representative of their company