ITIL® 4 Practitioner: Monitoring and Event Management

You can’t fix what you can’t see. This module shows you how to observe services and their components systematically, and how to record, report and respond to events. Official PeopleCert eLearning (2-3 hours of interactive content) Official training material (Learner Kit and Official eBook) Official exam, online proctored: 20 questions, Multiple choice, 30 minutes, Closed book, 65% Optional add-on: exam resit (Take2) + mock exam, £55 Price includes VAT.