The Judgment Gap: What Collision and Claims Are Quietly Losing as AI Takes Over the Answers

The Judgment Gap by Kristen Felder explores how artificial intelligence is reshaping collision repair and insurance claims—and why human judgment has never been more important. Learn how to avoid costly mistakes, improve decision-making, and prepare your organization for the future of AI. Hard copy will be available on July 29th, 2026. All orders will be shipped out as soon as they are in stock.